Worldwide Delivery
We offer worldwide delivery for all orders placed on coolerhaven.com. Regardless of your location, you can expect your travel cooler to be shipped directly to your address. We partner with trusted couriers to ensure that your order is handled with care and delivered promptly. Delivery times may vary based on your location, so please allow sufficient time for your order to arrive.
Delivery Process
Once your order is confirmed, it will be processed and handed over to our courier service. The delivery will be fulfilled directly to the address you provided during checkout. You may receive updates regarding your shipment status via email. It is important to ensure that the address you provide is accurate to avoid any delays in delivery.
Handover of Goods
When your travel cooler arrives, the courier may hand over the package in person. It is your responsibility to be available at the delivery address to receive your order. If you are not available, the courier may leave a notice or attempt to reschedule the delivery. Please follow the instructions provided by the courier to ensure successful receipt of your order.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery location and the size of your order. You will see the total shipping cost before finalizing your purchase. We strive to keep our shipping rates competitive while ensuring reliable delivery services. Please note that shipping costs are non-refundable once the order has been processed.
Tracking Your Order
After your order has been shipped, you will receive an email with tracking information. This allows you to monitor the status of your delivery in real-time. If you have any questions regarding your shipment or if you do not receive tracking information, please reach out to us via email. We recommend checking your spam or junk folder if you do not see the email in your inbox.
Contact Information
If you have any questions or concerns regarding shipping, please contact us at [email protected]. Our customer service team is available to assist you with any inquiries you may have. We communicate exclusively via email to ensure that all your questions are addressed promptly and accurately. Please allow us some time to respond, as we aim to provide thorough answers to your queries.
Changes to Shipping Policy
We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on this page, and we encourage you to review our shipping policy periodically. By placing an order with us, you agree to the terms outlined in our shipping policy. If you have any concerns about changes made to the policy, please do not hesitate to contact us for clarification.