Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged or altered in any way will not be accepted for return. Please ensure that all tags and labels are intact before returning any item.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions. Please do not send your item back without first obtaining approval from our team.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. Be sure to follow the return process outlined above to ensure a smooth transaction.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom products. If an item is marked as non-returnable at the time of purchase, it cannot be returned for a refund. Please check the product description carefully before making your purchase to avoid any misunderstandings.
Contact Information
If you have any questions regarding this Return and Refund Policy or need assistance with a return, please contact us via email at [email protected]. Our customer service team is available to help you with any inquiries you may have. We aim to respond to all emails within 2 business days.